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Support & response times

We typically reply within one business day. For faster troubleshooting, include your order number, the device you’re using, and any error messages or screenshots. Our team can help with login issues, ticket purchases, prize delivery, and instant-win verification.

Before you Contact Us

• Check your spam/junk folder for order confirmations.
• Make sure your account email is correct on the My Account page.
• Review our latest competitions and see recent winners.

If your enquiry is urgent, include “URGENT” in the subject line. We’re UK-based and currently serve residents aged 18+ in Great Britain.